FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions 🐾

❓ How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking number to track your package in real time.

❓ What are your delivery times?
- Free Standard Delivery: 7 to 15 working days
- Express Delivery: 5 to 9 working days

❓ What payment methods do you accept?
We accept bank cards (Visa, Mastercard, American Express) as well as PayPal.
All payments are 100% secure (SSL protocol).

❓ Can I cancel or modify my order?
Yes, within 12 hours of your order. After this time, the order is already being processed and can no longer be modified.

❓ Can I return an item?
Yes, you have 14 days after receipt to request a return. See our Return Policy for more details.

❓ What should I do if I haven't received my order?
Contact us at contact@paweasepet.com with your order number. We will work to resolve the issue quickly.

❓ Is my personal information protected?
Yes ✅ Your data is secure and never shared with third parties (see our Privacy Policy).